They may be a remote vendor, but their service feels like they're onsite. Dan, James and Michael are responsive, knowledgeable, fair. They know my business inside and out and can quickly jump in to problem solve or fix any issues we may have. Michael keeps himself informed on all the latest IT topics that might have an impact on our business. They don't work "for" us, they work WITH us to make sure our systems are sound and compliant. A super group of people.